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Wow the Customer

Wow the Customer Keynote​

TJ

Most new products or services launched into the market fail and the main reason is because they were not created with a customer-centric mindset. TJ will share the story which teams at Coupang learn as an example of how we should be obsessed about deeply understanding customers.

  • TJ Kim Product Management

Watch more Sessions

Opening Talk

Wow the Customer

Fireside Chat with CTO

Wow the Customer Keynote​

Lightspeed-Global Quick Commerce Launch

The Category Deep Dive Framework

Unique Experimentation Culture at Coupang

Zero to One: Importance of Mobile App Monitoring

RDS, Design System Optimized for
E-commerce

Demand Excellence

Demand Excellence Keynote

Coupang's Back-end Strategy to Handle Massive Traffic

Item Matching Recall Enhancement
by Image and Text Embedding

Two Machine Learning Approaches for Coupang’s Marketing Campaigns

History of Coupang Ads System & Journey to Develop GraphQL​

How Has Coupang Handled Incidents that Hurt Customer’s Order Experience?

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